Last Updated: December 2024
Refund Policy
At Biznex Hub Pvt Ltd, we strive to provide the highest quality services to our clients. This Refund Policy outlines the terms and conditions for refunds across our various service offerings.
Important Notice
Course fees are generally non-refundable once payment is completed and course access is granted. However, we may consider refunds under specific circumstances as outlined below.
1. Course Enrollment Refunds
1.1 Non-Refundable Situations
- Course access has been granted and materials have been accessed
- Course has already commenced
- More than 7 days have passed since enrollment
- Student has downloaded course materials or accessed online content
- Student has participated in any course activities or assessments
1.2 Refundable Situations
Refunds may be considered in the following cases:
- Technical Issues: If we are unable to provide course access due to technical problems on our end
- Course Cancellation: If we cancel a course before it begins
- Material Error: If there are significant errors in course materials that affect learning
- Within 7 Days: If requested within 7 days of enrollment and before accessing any course materials
2. Service-Based Refunds
2.1 Consulting Services
- Refunds for consulting services are evaluated on a case-by-case basis
- If services have not commenced, full refunds may be provided
- Partial refunds may be considered for incomplete services
- No refunds for completed services unless there's a breach of service agreement
2.2 Outsourcing Services
- Refunds depend on the specific service agreement
- For ongoing services, refunds may be provided for unused portions
- Setup fees are generally non-refundable
- Performance-based refunds may apply if service quality standards are not met
3. Refund Request Process
3.1 How to Request a Refund
- Contact Us: Send an email to refunds@biznexhub.com with your request
- Provide Details: Include your enrollment ID, course name, and reason for refund
- Supporting Documents: Attach any relevant documentation
- Review Process: We will review your request within 3-5 business days
- Decision: You will receive a response via email
3.2 Required Information
- Full name and contact information
- Enrollment ID or transaction reference
- Date of purchase
- Detailed reason for refund request
- Any supporting documentation
4. Refund Processing
4.1 Processing Time
- Refund requests are reviewed within 3-5 business days
- Approved refunds are processed within 5-10 business days
- Bank transfers may take additional 3-5 business days
- Credit card refunds appear on statements within 7-14 days
4.2 Refund Methods
- Refunds are processed through the original payment method
- Bank transfers for direct bank payments
- Credit card refunds for card payments
- Digital wallet refunds for wallet payments
5. Exceptions and Special Circumstances
5.1 Force Majeure
In cases of natural disasters, government actions, or other force majeure events, refund policies may be adjusted to accommodate affected students.
5.2 Medical Emergencies
Students with documented medical emergencies may be eligible for special consideration. Medical documentation must be provided.
5.3 Military Service
Students called to active military service may be eligible for full refunds or course deferrals.
6. Dispute Resolution
If you disagree with a refund decision, you may:
- Request a review by our management team
- Provide additional documentation or evidence
- Escalate to our customer service department
- Seek resolution through appropriate legal channels
7. Contact Information
For refund requests or questions about this policy, please contact us:
Refund Department
Email: info@biznexhub.com
Phone: +91-8130579689
Address: Biznex Hub Pvt Ltd, Noida Extension, G T B Nagar, UP-201306, India
This refund policy is subject to change. Please check this page regularly for updates.
